How to properly "enjoy" Apple's after-sales service (bi) - written after the abnormal shutdown of the iPhone SE

A guide

Last year, Samsung and Apple both planted batteries on the battery. Samsung Note 7 is a hot flash overheating fireworks, and Apple iPhone 6S is a low-temperature automatic flapping street.

The quality of the battery does not reach the standard: SAMSUNG Samsung officially announced the Galaxy Note 7. Causes of explosion In the past few years, SAMSUNG (Samsung) has maintained dual flagship product lines on smart phones, namely GalaxyS and GalaxyNote. In August 2016, Samsung officially announced the GalaxyNote7, which was hoped for by Samsung and hopefully to become another major milestone after the Galaxy S6/S6edge. However, after the release of the fire, the global explosion accident resulted in 282 reviews.

The recall of the final recall, the repair of the repair, and the replacement of the replacement machine will come to an end.

iPhone 6s Unexpected Shutdown Problem Plan - Apple Support Apple has confirmed that a very small number of iPhone 6s devices may accidentally shut down. This is not a security issue and will only affect devices that have a serial number within a certain range and have a production date between September and October 2015. If you are experiencing this issue, use the serial number lookup tool below to check if your iPhone 6s meets the conditions for a free battery replacement. Direct link

A few days ago, the South Korean media broke out again, and Samsung is considering reusing Galaxy Note 7 components to refurbish and sell India and other countries in order to minimize the loss of the recall incident to the company. The report pointed out that Samsung will replace the Galaxy Note 7's original capacity of 3500 mAh with a battery of 3000 or 3200 mAh. However, the Samsung India company quickly denied that the original BUT news showed that the South Korean electronics company did not finalize the final decision, in other words, was originally considered.

Oolong: Samsung denies that it will sell a refurbished Galaxy Note 7_ NetEase phone Oolong: Samsung denied it will sell a refurbished version of Galaxy Note 7, a direct link to mobile.163.com in India.


Second, the problem description Encyclopedia Apple Apple iPhone SE Smartphone 2016 Apple's Small Screen "Flagship" Value 1k Review9 Original 19 Good Price 43 Direct Links View Details

My iPhone SE (rose gold 64G) was purchased in May last year, exactly what the sister bought, I used millet 5S Plus in exchange, after all, often write evaluation, an android system, an ios system is still necessary .

Originally used very well, but in November last year, the weather turned cold in Wuhan, one day after getting up, I found that the iPhone SE suddenly can not boot, charging has no effect. Thought that the black apple was encountered, the result of a search on the Internet may be that the battery enters a low-temperature protection state and the automatic shutdown is forced. Press the power key + Home key to force the boot.

Since then, as the weather has cooled further, the iPhone SE has become more and more frequent at times when it is cold, turning from 1-2 times per month to 2-3 times a week. After my winter break, I returned to my hometown, Chengdu. The winter temperature in Chengdu is about 5-10 degrees. I think it should be better.

As a result, the iPhone SE has intensified, basically becoming a two-minute non-use, automatically shutting down, and charging is not good. And it is automatically turned off when it is fully charged, and the power is turned off when the power is turned off.

As a mobile phone tester, I remember that the iPhone SE uses the same configuration as the iPhone 6S, and it should also be the same source in the accessories. The emergence of an abnormal shutdown like the 6S is entirely theoretically possible. Then, since my iPhone SE is still within the warranty period, I thought of contacting the customer.


Third, after-sales service 1. Web page customer service

â–¼ If you need to help Apple after-sales service, it is best to check whether the product is insured, then you need to log in Apple's official website support page.

Contact - Official Apple Support For iPhone, iPad, Mac and other devices, contact Apple Support, schedule repairs, or make Genius Bar appointments via phone or chat. Direct link to support.apple.com

â–¼ Select the "View your warranty period" at the bottom of the web page.

â–¼ Then enter the serial number and code of the product in the new interface.

[iPhone serial number query path]: 1 Settings → 2 General → 3 About this machine → 4 Serial number

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â–¼ After you enter the serial number and verification code, you can see the iPhone's warranty expiration date. If you are insured, there is a button to arrange maintenance below.

â–¼ Then you can choose specific issues for service, for example, my iPhone SE is the first one to choose the battery problem. .

â–¼ Then specify the fault content in the secondary options, I choose the first battery problem or troubleshooting.

â–¼ Then Apple offers four solutions

[Maximize battery life]: The first type is not used for eggs. It is purely a flicker. Please ignore it.

[Call with Apple support staff immediately]: The customer service staff will call you within minutes immediately. (personally recommend this one)

【Schedule a call】: Schedule a call

[After pointing Apple support]: Follow-up call.


2. Telephone customer service

After selecting the calling mode, it is waiting to answer the phone. After the customer service receives the phone call, it will confirm the personal information first and must provide the real information. Then the customer service will let your mobile phone network, open 1 settings → 2 privacy → 3 diagnosis and usage

When you call customer service, you will be prompted to submit the diagnosis and usage to the online staff for processing. After clicking, the data will be uploaded, and the customer service staff will be able to see the recent usage of the mobile phone.

[Diagnostics and Dosage]: The following figure is from Baidu, not mine, and I did not save it at that time. It was automatically cleared when iTunes was connected.

When I browsed the diagnosis and usage, I noticed several abnormal shutdowns and forced booting records. However, the customer service righteousness told me strictly that the mobile phone is all normal. If you still feel that there is a problem, you can go after the offline sale service. However, my warranty card is in Wuhan, so you can only go back to the warranty. (later learned that holding an electronic invoice can also be directly guaranteed)


3. Offline sale

(1) Check online store and make appointment after sales

â–¼ In order to determine the real Apple after-sales online shop and authorized dealers, we need to make inquiries and appointments from the official website.

Repairs - Official Apple supports the immediate initiation of repair requests for iPhones, iPads, Macs, and other devices. Apple Certified Repairs are performed by trusted experts who use only Apple original parts. Direct link to support.apple.com

â–¼ At the bottom of the page, available options include direct sales stores and authorized service providers.

[Direct store reservation]:

Genius Bar Talent Bar with Apple Support Options - Apple Direct Link

â–¼ At the bottom of the page, choose to make an appointment.

â–¼Choose cities and outlets, Wuhan has no direct sales stores

â–¼ After filling in the account, you can fill in the mobile phone and personal identification information to complete the appointment. When you go to the sales after the appointment time, you need to have an ID card and a mobile phone number to register.

[Authorized Service Provider]: Since Wuhan does not have a direct-operated store, it has to go through an authorized service provider.

Apple - Find a direct link to locate.apple.com

â–¼Enter the city name and desired product in the service bar

â–¼ At all authorized service providers choose a service point nearest to school.

â–¼Choose the Cool Digital near Optics Valley World City - Wuhan Store

(2) After-sale service

[Authorized Service Provider's Charge Item]

[First time sale service (si) service (bi)]:

When I first went, I first took a row number at the door, and when I was discharged, I explained to the customer service staff the problem that the mobile phone encountered. Then the customer service staff said that I needed to brush the phone (line brush) and try again.

Therefore, I will first prepare the mobile phone, remove the SIM card, and after the sale, the mobile phone's film will be invalidated.

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The customer service staff will brush the iPhone SE into ios 10.2.1 (the latest version), and vowed to me once and for all that we have never seen a flash machine after this, iPhone SE abnormal shutdown.

However, iPhone SE that day was particularly "disappointing" and there has been no failure, probably because it is a sunny day.


[Second service (si) service (bi)]:

Then, the next morning, iPhone SE was found to be "defying" and shutting down abnormally. Then I'm not polite, and with the abnormally shut down iPhone SE, I went straight to the after-sales shop and put the phone in front of the service personnel. There was no case that you said to me yesterday. I sent a classic case today.

The after-sales staff said that he did not know what the situation was and he must return to the factory to check it. If there were no problems, he would have to send it back to me. I would always return to the factory anyway. After all, this problem is very obvious. If the manufacturers cannot find out, That estimate is blinking.


Midway: After five days of repair, I suddenly received a letter in my mailbox stating that my Apple ID was used on an unconnected device. In other words, my Apple ID may have been stolen. .

So I quickly changed my password. Fortunately, I didn't bind my credit card and I was only able to get a free app. Because my Apple ID uses an independent password, it won't be a crash library. At the same time, I usually notice that the Internet is also very important. The computer also has no viruses. What's more, I logged in with an iPad mini 2 and an iPhone SE. The only computer with an ID is associated with it. Beside you. So this is very strange.

My QQ mailbox also showed an abnormal login two days after the Apple ID was stolen.


[Final machine]: After 9 days of repairs, I received a call on the 23rd that it was possible to pick up the machine. I rode on Pidianpidian, and I started to feel that if I still say no problem, I can only continue to tear it off, but I think it took 9 days to test it. It's not possible, so it should have been for me. fixed.

Who knows the customer service staff said that it was a little unexpected that I changed the new one for me directly.

I saw the diagnosis of the point-of-sale service report as an intermittent failure. After detecting that the machine was restored to the updated system firmware, intermittent automatic shutdown still occurred. After observing the machine at 40% power, the system automatically shuts down and presses the power button. Charging identification, after connecting the power and the power is still turned off before the power, multiple reset settings to restart the invalid fault remains, you need to return to the factory to detect. The test result of returning to the factory is fault code B81. The exact fault is not found on Baidu.


IV. Conclusion

Although Apple's after-sales service has been considered to be more conscience, but before the sale of push and shirk responsibility is inevitable, as a witty consumer - value-friends group, we should make full use of existing resources and actual conditions, and customer service personnel It strives to strive for reasonable and legitimate rights and interests for itself.

[Remember Steve Jobs]: Forever Joe master, perfect quality control, to your MD sales!

I also just got the machine today and wrote this original on the whim. I hope that I can provide you with some help and reference for the value-friends who are busy selling.

I'm Geek Research, a hobby graduate student.

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